Privacy Policy

At Dubai Leisure Tickets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to book tours online and buy attraction tickets in Dubai.

1. Information We Collect

1.1 Personal Information

When you book tours online or buy attraction tickets through our platform, we may collect the following personal information:

• Contact Information: Full name, email address, phone number, and mailing address
• Payment Information: Credit card details, billing address, and transaction history
• Identification Information: Passport number, date of birth, and nationality (when required for specific tours or attractions)
• Travel Preferences: Tour selections, preferred dates, number of guests, and special requirements
• Account Information: Username, password, and profile details if you create an account

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to connect your account
• Payment processors and financial institutions
• Tour operators and attraction partners
• Marketing and analytics service providers

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our services:

2.1 Service Delivery

• Processing and confirming your bookings for tours and attraction tickets
• Communicating with you about your reservations and travel arrangements
• Providing customer support and responding to your inquiries
• Sending booking confirmations, tickets, and travel documents
• Facilitating special requests and accommodations

2.2 Payment Processing

• Processing payments and preventing fraudulent transactions
• Managing refunds and cancellations
• Maintaining transaction records for accounting purposes
• Verifying payment information and billing addresses

2.3 Marketing and Promotions

• Sending promotional offers, including our 50% discount for new guests
• Informing you about new tours, attractions, and services
• Conducting surveys and gathering feedback
• Personalizing your experience based on your preferences
• Creating targeted advertising campaigns

2.4 Website Improvement

• Analyzing website usage to improve functionality and user experience
• Testing new features and services
• Troubleshooting technical issues
• Optimizing our booking process

2.5 Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our terms and conditions
• Resolving disputes and investigating complaints

3. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Tour Operators and Attractions: To fulfill your bookings and provide the services you purchased
• Payment Processors: To process transactions securely
• Technology Providers: For website hosting, data storage, and IT services
• Marketing Partners: To deliver promotional communications and advertisements
• Customer Service Platforms: To provide support and respond to inquiries

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Law enforcement investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Safeguards

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Storage: Personal information is stored on secure servers with restricted access
• Firewalls: Network security measures to prevent unauthorized access
• Regular Security Audits: Periodic assessments to identify and address vulnerabilities

4.2 Organizational Safeguards

• Access to personal information is limited to authorized personnel only
• Employees are trained on data protection and privacy practices
• Confidentiality agreements with all staff and service providers
• Regular monitoring and logging of system access

4.3 Payment Security

We partner with PCI-DSS compliant payment processors to ensure your payment information is handled securely. We do not store complete credit card numbers on our servers.

Important Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.

5. Your Privacy Rights

You have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Update your account details and preferences
• Receive a copy of your data in a portable format

5.2 Deletion and Restriction

You may request that we:

• Delete your personal information (subject to legal retention requirements)
• Restrict the processing of your data in certain circumstances
• Stop using your information for marketing purposes

5.3 Marketing Communications

You can opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly at contact@dubaileisuretickets.ae

Note: Even if you opt out of marketing communications, we will still send you transactional emails related to your bookings and account.

5.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including booking processes and account access
• Performance Cookies: Collect anonymous data about how visitors use our website to help us improve functionality
• Functionality Cookies: Remember your preferences and settings to personalize your experience
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (note: this may affect website functionality)
• Receive notifications when cookies are set

6.4 Third-Party Tracking

We use third-party analytics and advertising services that may collect information about your online activities across different websites. These services include Google Analytics, Facebook Pixel, and similar tools.

7. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

When booking tours that include children, we collect information about minors only as necessary to fulfill the booking and comply with legal requirements. This information is handled with the same level of protection as adult information.

8. International Data Transfers

Dubai Leisure Tickets operates from the United Arab Emirates. If you are accessing our services from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE and other countries where our service providers operate.

We ensure that any international transfers of personal information comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Ensuring service providers maintain adequate data protection standards
• Implementing technical and organizational security measures

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9.1 Retention Periods

• Booking Information: Retained for 7 years for accounting and legal compliance purposes
• Account Information: Retained until you request deletion or close your account
• Marketing Data: Retained until you opt out or for 3 years of inactivity
• Website Analytics: Typically retained for 26 months
• Customer Support Records: Retained for 5 years

9.2 Deletion

When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in backup systems for a limited period before permanent deletion.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, tour operator sites, and partner attractions. This Privacy Policy applies only to Dubai Leisure Tickets. We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit. When you click on third-party links, you leave our website and are subject to the privacy practices of those external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Display a prominent notice on our website
• Request your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Special Offers and Promotions

As part of our commitment to providing value to our customers, we offer special promotions such as our 50% discount for new guests who book within one hour. When you participate in these promotions:

• We may collect additional information to verify eligibility
• Your participation data may be used to improve future offers
• We will clearly communicate any specific terms and conditions
• Your privacy rights remain the same as outlined in this policy

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your CCPA rights

Note: Dubai Leisure Tickets does not sell personal information to third parties.

14. European Union Privacy Rights

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority